Start with your order reference
Contact Merodim with your order reference, the selected document and a description of the problem. If an authority has given you photo-specific feedback, include that feedback without sending the rest of your application.
Photo corrections
Some issues can be resolved by adjusting the format; others require a new original photograph. Blurred facial detail, unsuitable lighting or missing parts of the head cannot be reliably repaired without changing the image.
Refund requests
Use the contact form to request a review of an order problem. The appropriate resolution depends on the issue, the service provided and the consumer rights that apply to your purchase. This does not limit your statutory rights.