Contact Merodim
Get help with your photo, an order or a document requirement.
Support questions
My preview didn’t work. What should I try?
Use a JPEG, PNG or WebP with one clearly visible face. Face the camera, avoid blur and leave space around your head. A photo with too little room may need to be retaken.
How do I get help with an order?
Include your order reference and a description of the problem. If you received feedback from an issuing authority, share the relevant photo requirement without including sensitive identity information.
I think a document requirement needs updating.
Check the linked authority and the exact application route. Share the source link and the application route so the requirement can be reviewed.
Where is my final photo?
Keep your order reference and contact us if you need help with your final photo. Watermarked previews are for reviewing the image before purchase and should not be submitted.